Undisclosed
Commissions

Recover compensation for hidden commissions on loans, insurance, and property-related services.

Undisclosed commissions affect a significant number of consumers, tenants, leaseholders and businesses every year. Whether you entered into a tenancy, took out a loan, purchased insurance, or relied on an intermediary for financial advice, you may have paid more than necessary because a lender, broker, landlord, or managing agent received a secret or insufficiently disclosed payment connected to your agreement.

Charles Lyndon is a boutique litigation firm based in London

What Are Undisclosed Commissions?

An undisclosed commission is any payment, fee, or financial incentive received by a landlord, agent, lender, broker, or intermediary without clear and informed disclosure to the customer. Such commissions typically arise where:

A broker receives a commission from a lender when arranging a loan;
An insurance intermediary earns a referral fee on a policy sold;
A landlord or managing agent receives financial incentives from insurers, contractors, or service providers;
A lender or broker recommends a product that pays them a commission, without properly disclosing this to the borrower.

Case Study

Tenants Affected by Undisclosed Landlord Commissions

London Trocadero (2015) LLP v Picturehouse Cinemas Ltd [2025] EWHC 1247 (Ch)

In this landmark High Court decision, the Court ruled that a landlord responsible for insuring leased premises cannot charge tenants for landlord commissions without express authorisation under the terms of the lease. The ruling strengthens the ability of commercial clients to claim back secret commissions and reinforces the transparency in commercial leases.

What Compensation Can You Recover?

Depending on the circumstances, clients may be entitled to:

Repayment of the full commission;
Compensation for inflated premiums, repayments, or charges; and
Interest on sums wrongly paid.

How We Can Help

Our team provides specialist support by:

Reviewing your loan, tenancy, insurance, or intermediary documentation;
Investigating whether a commission or referral payment was made;
Requesting and analysing evidence from landlords, lenders, brokers, and insurers;
Advising on your legal rights, remedies, and the value of your claim;
Negotiating settlements where appropriate;
Bringing individual or group claims before the courts or relevant tribunals.

Concerned You May Have Paid an Undisclosed Commission?

If you believe that a landlord, lender, insurer, or intermediary received a commission connected to your agreement without properly informing you, you may have a claim.

Undisclosed Commissions